DO YOU SHIP INTERNATIONALLY?
As the North American & UK retailers, we only ship to Canada, The US and The UK at the moment, but our parent company ships internationally! Check out papershoot.com for worldwide shipping.
HOW LONG ARE SHIPPING TIMES?
You can find the shipping times upon checking out after entering your address.
Please note the times listed on the shipping service selected reflect business days. Orders placed after 4PM EST will be processed the next business day.
HOW DOES THE CAMERA WORK?
The Paper Shoot is entirely digital! It runs on AAA rechargeable batteries and 32GB SD cards. Using the USB cable that comes with your camera, you can recharge your camera whenever, as well as continually empty and reuse your SD card, meaning you can take unlimited photos. Camera specs are available under the “specs’ tab on each product page.
WHAT’S THE DIFFERENCE BETWEEN ALL THE CAMERAS
The camera boards across the website are the same, meaning they come with the exact same resolution and features. The difference in our pricing and cameras reflects the different bundles and accessories that come with each. You can check what’s included with your camera in the “what’s included” tab on our product page!
HOW DO I ACCESS MY PHOTOS?
You can access your photos by plugging either your SD card or micro USB cable directly into your computer or through an adapter, or you can use a WIFI SD card to transfer your photos wirelessly.
HOW DO I USE THE FILTERS?
The Paper Shoot comes with 4 filters in order: colour, black and white, sepia, and cool tone. You can switch between these filters by toggling the filter switch on the back of the camera.
WHY WOULDN’T I USE MY PHONE?
Using your phone to take photos is a personal choice - if you’re happy with your phone, go for it! Tons of people love using Paper Shoot specifically because they don’t want to be on their phones so much. It allows us to take a much-needed break from our screens while still having the ability to capture memories and live in the moment.
WHY WOULDN’T I USE A DISPOSABLE OR FILM?
Just like choosing to use your phone to take photos, using a disposable or film camera is a personal choice. What draws people to Paper Shoot over disposables particularly is their added features of additional filters, video and timelapse, and the cost - the Paper Shoot is a one-time, completely reusable purchase that allows you to take unlimited photos with no developing or printing needed. Disposables, on the other hand, average between $15-$20 a camera, plus $15-$20 developing for only 27 photos! You’d only need to go through 3-4 disposable cameras to make up for the price of one Paper Shoot, which you’ll have for years and can take as many photos as you want!
HOW DO I TAKE A VIDEO AND A TIMELAPSE VIDEO?
To take a video on your Paper Shoot, plug it into a portable charger, switch to the third filter, and press the shutter button. It will take a 10-second video! To take a timelapse, repeat the same steps but switch to the fourth filter. Let your camera take photos for 30 minutes for a 10 second timelapse!
HOW ARE THEY ECO-FRIENDLY?
HOW LONG WILL IT LAST?
The Paper Shoot is built to last as long as any other piece of technology! With proper care, it will last years. They are highly durable, and some models are even water-resistant and okay to be dropped due to the shock-absorbent nature of our stone paper casing!
WHAT DO FLASHING BLUE LIGHTS AND ERROR NOISES MEAN?
To begin with, please ensure that you’re using an SD card up to 32GB that has been properly formatted and AAA rechargeable batteries. For all troubleshooting issues, check out this video!
CAN I CUSTOMIZE A CAMERA DESIGN
For large orders of customized cameras, please contact us at firstname.lastname@example.org
For individually customized cameras, we do not currently offer custom prints as an option for individuals. However, we offer a blank camera design for DIY. You can paint, draw, colour your very own Paper Shoot case!
HOW DO I REQUEST A REFUND?
We’re sorry you are not enjoying your camera! You can request a refund by emailing: email@example.com with the subject “REFUND REQUEST”.
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please provide us with your name and order number. Is the reason you are returning your order due to a malfunction? (If so, we will be happy to replace the broken product)
For more information about refunds, please see our refund policy.
WHAT IF MY CAMERA ARRIVES BROKEN?
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
CAN I ORDER WHOLESALE OR CORPORATE?
Yes, you can! You can connect with us at email@example.com for wholesale opportunities for retailers. Please use the subject “Wholesale Request”, and we will send you our wholesale pricing list.
For Corporate orders please email firstname.lastname@example.org to let us know more about your request.