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Troubleshooting

Please follow the troubleshooting guide below.

 

                     

This indicates a low battery. If you are not using rechargeable batteries, please switch to rechargeable batteries. If you already are using rechargeable batteries, please charge them by plugging your camera into a portable charger or an outlet over night.

Left LED light: Problem with the SD Card
Right LED light: Problem with the batteries
Both LED lights: Problem with the batteries
For a step by step troubleshooting process, please  Click here and we will walk you through how to fix your camera

Left LED light: Problem with the SD Card
Right LED light: Problem with the batteries
Both LED lights: Problem with the batteries
For a step by step troubleshooting process, please click here and we will walk you through how to fix your camera

Left LED light: Problem with the SD Card
Right LED light: Problem with the batteries
Both LED lights: Problem with the batteries

For a step by step troubleshooting process, please Click hereand we will walk you through how to fix your camera

For a step by step troubleshooting process, please  Click here and we will walk you through how to fix your camera. 

Please ensure you remove the sticker that is placed on the camera lens.

If you are using the Micro/Macro lens and your photos are blurry, this is because this lens is meant for close up shots of only a couple inches away from the subject. If you take photos from further away it will be blurry and out of focus.  Click here

If these are not your issues - please click here for a step by step troubleshooting process.

Please restart your computer & then format your SD card to the following settings. Click here