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JIGJAG Shipping and Package Protection

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Package Protection Policy

At PaperShootCamera, we prioritize the safe and timely arrival of your orders. Our Package Protection provides peace of mind, covering loss, theft, or damage during transit. Here's a quick overview of the coverage:

Lost Items Policy

  • Presumed Lost: Claims for packages not marked as "delivered" can be filed 7 days after the last U.S. tracking update (20 days for international, including Canada) and 48 hours beyond the estimated delivery date.
  • Invalid Addresses/Delivery Barriers: Not covered. Items returned to the sender due to invalid addresses or delivery barriers may be resent upon correct address verification.
  • Partial Deliveries: Missing items from a multi-item order without tampering evidence are not covered. If a package from a multi-package order is missing, we cover the undelivered items.
  • Return to Sender: Packages returned due to invalid addresses or delivery refusal are generally not covered, with certain exceptions.

Stolen Items Policy

  • Delivered but Missing: File claims for items marked "delivered" but not received within 5 to 30 days post-delivery date.
  • Incorrect Address Delivery: Orders sent to the wrong address but provided correctly at checkout will be considered for replacement.

Damaged Items Policy

  • Damaged Upon Arrival: File within 30 days of delivery. Documentation of damage may be required.
  • Customized Items: Not eligible for reorder; a refund will be provided.
  • Out of Stock Items: A refund will be offered. Repurchase is possible when back in stock.

General Policies

  • Incorrect Address by Customer: Orders with customer-provided incorrect addresses are not covered.
  • Quality Concerns: Issues related to product quality might be addressed under our return policy, not Package Protection.
  • Filing Requirements: Adherence to filing deadlines is crucial; late submissions may be declined.
  • Expedited Shipping Delays: Not covered.
  • Installment Payments: Refunds are processed to the customer, who remains responsible for any installments.
  • Tracking and Address Requirements: Claims may be denied due to inadequate tracking information or shipments to non-sanctioned countries.
  • Issue Resolution: Non-response within 5 days of a claim can result in closure.
  • Opting Out: Package Protection fees are refundable before shipping. After dispatch, the fee is non-refundable.

This policy ensures comprehensive protection from dispatch to delivery. For questions or to file a claim, contact us at

Free 30 Days Returns

Free shipping on orders over $100

JIGJAG Shipping and Package Protection

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